Contact and support

Updated 2026-08-16

Email

Write to [email protected] for help with account access, purchases, generation status, project files or redraws. Support is handled by email. There is no guaranteed reply window; the time needed depends on whether the request requires a payment record, project record or generated file to be traced.

What to include

• The email address used to sign in.
• The project identifier from the project URL, if the question concerns a set.
• The Polar order or receipt identifier, if the question concerns a purchase or refund.
• The asset name and approximate time of the attempt, if the question concerns a redraw.
• A concise description of what happened and what you expected instead. Do not send a password.

A failed replacement restores the previous asset and returns its redraw credit automatically. Check the project and wallet before writing; if either is still wrong, include both details in the message. The refund policy separates failed service delivery from a change of mind after credits have been consumed.

Project files and privacy

Sets are deleted 30 days after creation. Contact support before that window closes if a download is unavailable or incomplete, because deleted hosted files cannot be inspected or recovered through support. The privacy policy explains which account, purchase, brief and image records are stored and who processes them.

Operator details

Operator

{{LEGAL_ENTITY}}

Registered address

{{LEGAL_ADDRESS}}

Company number

{{COMPANY_NUMBER}}

Email

[email protected]

For help improving the input itself, read how to write a slot art brief before spending a game entitlement.